Frequently Asked Questions

How can I get more information on EMC's products?

Product Literature is available for printing/download from this website. If you are researching this information for a friend or family member, please fill out the Feedback Form with his/her address and we will send that information out as soon as possible.

How can I find an EMC Certified Dealer in my area?

Please contact our national SALES office for a complete list of EMC Certified Dealers in your area as well around the world.

Who can I call to check the status of my order?

To receive the status of your order you should contact your EMC Dealer. Our Sales Department contacts the dealer when the order is placed. Once EMC has an expected ship date for the products, our Sales Department either calls or faxes the dealer with that information. We average 2-4 days to complete your dealers order and ship.

If you experience problems with your dealer, please let us know so that we may assist you directly.

What is the standard lead-time for EMC products?

Once all EMC order requirements have been fulfilled by your dealer, AEVIT Primary and Secondary Driving Controls lead-time is 2-4 working days on standard vehicles, and 2-4 weeks on “special non-standard vehicle applications”.

Can I call EMC to receive Technical Support on my EMC equipment?

No. EMC cannot effectively troubleshoot suspected problems with equipment in the field. If you are experiencing problems with your EMC equipment it is imperative that you contact your installing EMC Certified Dealer to schedule an appointment.

If you experience problems with your dealer, please let us know so that we may assist you directly.

Can I call EMC to receive the status of a return?

No. The EMC Service Department communicates closely with our Certified Dealers in regards to the status of repairs. Please note that although we do our best to service equipment as quickly as possible, the standard lead-time for controls is 2-5 business days.

If you experience problems with your dealer, please let us know so that we may assist you directly.

What should I know about my EMC Warranty?

The warranty on your equipment begins the day the equipment is purchased by your Dealer.

What questions should I ask of my dealer?

In almost every instance the consumer does not fully understand his/her relationship with their dealer. The EMC Certified Dealer is responsible for selling, installing, and servicing the EMC equipment as well as providing technical support to the consumer. Be sure to ask your dealer about the Dealer Warranty Coverage. Also, you might want to ask if required maintenance is included in the purchase price and if they offer any type of roadside assistance or extended warranty coverage.

How can I submit suggestions or comments regarding EMC or an EMC Certified Dealer?

EMC always welcomes feedback from the consumer. Please fill out the Feedback Form provided on this website and an EMC representative will review your suggestions / comments and contact you if necessary.